Privacy Policy

Effective as of January 1, 2025

Welcome to PrimeHaven Select, a luxury apartment selection service operated at primehavense.com. We are committed to protecting your personal data and ensuring complete transparency about how we collect, use, and safeguard your information.

1. Information We Collect

• Contact Details: name, email address, phone number, and postal address.
• Usage Data: pages visited, search queries, device type, browser type, IP address, and timestamps.
• Communications: messages you send via our inquiry form or support channels.

2. How We Use Your Information

We use your data to:

• Respond to inquiries and provide personalized apartment recommendations.
• Improve our website’s performance and user experience.
• Inform you about new listings, promotions, or important updates (only if you opt in).

3. GDPR Compliance

If you reside in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR). We act as a data controller and ensure:

• Lawful Basis: We process personal data only when you provide consent or when it is necessary to fulfill our service agreement with you.
• Data Subject Rights: You may request access, rectification, erasure, restriction of processing, data portability, or object to processing. To exercise these rights, contact us using the details below.
• Consent Withdrawal: You can withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Data Retention: We retain your personal data only as long as necessary to deliver our services, comply with legal obligations, and resolve disputes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and tailor content. You can manage cookie settings through your browser or device settings. Please note that disabling cookies may affect certain features of our site.

• Essential Cookies: Necessary for website functionality and secure access.
• Performance Cookies: Collect anonymized data on page visits and load times.
• Functionality Cookies: Remember your display preferences and saved searches.

5. Data Security

We implement technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure server configurations, and restricted access controls.

6. Third-Party Service Providers

We may share your data with trusted third-party vendors who assist in hosting, data analysis, customer support, and email delivery. All partners are required to comply with data protection standards and are prohibited from using your data for any other purpose.

7. Your Rights

You have the right to:

• Request access to your personal data.
• Correct any inaccurate or incomplete information.
• Erase your data where processing is no longer necessary.
• Restrict or object to processing under certain circumstances.
• Receive a copy of your data in a structured, commonly used format.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

9. Contact Information

If you have questions or wish to exercise your rights, please Contact Us.

PrimeHaven Select
100 Queen Street West, Toronto, Ontario M5H 2N1, Canada
Phone: +14161347446
Business ID: 819004076